Category: The Business of Construction
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Good Contractors Don’t Just Build Projects—They Set the Right Expectations
Recently, I met with a friend who is a contractor. He raised an issue that I thought was worth discussing. He told me that even when the construction contract is well-prepared, and even when he believes his team has properly executed the project, disputes with the owner still arise. Do you know why that happens?…
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Your Contractor Is Not a Mind Reader—And Neither Are You
Many construction disputes do not begin because someone acted dishonestly. They begin because two people believed they were talking about the same thing when, in reality, they were not. An owner assumes a particular finish is included. A contractor assumes it is an additional cost. Neither realizes the misunderstanding until construction is already underway. By…
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Reputation Is a Contractor’s Most Valuable Asset
Ask experienced contractors where most of their projects come from, and many will probably give a similar answer. Not advertisements. Not social media. Not even competitive bidding. Many will simply say: “Referral.” That single word says a great deal about the construction industry. Unlike many other businesses, construction is built heavily on relationships, trust, and…